Privacy Policy

Effective date: August 31, 2026

Plumber 24 Fort Worth respects your privacy. This Privacy Policy explains what information we may collect when you visit plumber24fortworth.site, submit a form, request service, respond to an advertisement, contact us, or otherwise interact with our business, and how we may use and protect that information.

1. Information We Collect

Depending on how you interact with us, we may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service address or ZIP code
• Details about your plumbing, water heater, water quality, or other service needs
• Photos or other information you choose to send us
• Appointment, booking, or service-request information

We may also automatically receive technical information such as your IP address, browser or device type, pages visited, referring website, approximate location derived from your IP address, cookie identifiers, advertising identifiers, UTM parameters, and similar website analytics information.

2. Information From Facebook, Instagram and Other Advertising Platforms

If you submit your information through a Facebook or Instagram lead form, Messenger interaction, or another advertising platform, that platform may provide us with the information you chose to submit, such as your phone number, email address, name, or responses to form questions.

We may also use advertising and analytics tools to understand whether a visitor came from an advertisement, measure campaign performance, and improve our marketing. These tools may use cookies, pixels, click identifiers, or similar technologies.

3. How We Use Your Information

We may use information we collect to:

• Respond to your inquiry or service request
• Call, text, email, or message you about the service you requested
• Schedule, confirm, or manage appointments
• Provide estimates, service information, offers, or eligibility information
• Follow up regarding an unfinished inquiry or prior conversation
• Operate, maintain, secure, and improve our website and services
• Measure advertising and website performance
• Detect spam, fraud, abuse, or security issues
• Comply with applicable legal or regulatory requirements

4. Phone Calls, Text Messages and Email

When you provide your phone number or email address in connection with a service request, you authorize us to use that information to respond to your request and communicate with you about the requested service, appointment, estimate, or related offer.

If we send you text messages, message and data rates may apply depending on your mobile plan. You may ask us to stop non-essential text messages at any time by replying STOP. For help, reply HELP or contact us directly. Consent to receive marketing messages is not a condition of purchasing plumbing services.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, analytics services, session storage, and similar technologies to keep the website functioning, remember information during a visit, measure traffic, understand how visitors use our pages, and attribute visits or leads to advertising campaigns.

Third-party services, including advertising or analytics providers, may process information according to their own privacy policies. You can usually control cookies through your browser settings, though disabling certain technologies may affect website functionality.

6. How We Share Information

We do not sell your personal information for money. We may share information when reasonably necessary with:

• Plumbers, technicians, contractors, or service professionals involved in handling your requested job
• Scheduling, booking, communications, hosting, analytics, advertising, payment, or technology service providers
• Professional advisers or authorities when required to comply with law, protect rights, prevent fraud, or respond to a lawful request
• A successor or acquiring entity in connection with a business transfer, merger, sale, or reorganization

We expect service providers receiving personal information from us to use it only for the applicable business purpose and subject to appropriate obligations.

7. Third-Party Services and Links

Our website may link to or integrate with third-party services such as online booking platforms, Facebook, Instagram, Messenger, WhatsApp, Google, payment providers, or other service tools. Your use of those third-party services is also governed by their respective privacy policies and terms.

8. Data Retention

We may retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, analyze operations, and satisfy legal obligations. Retention periods may vary depending on the type of information and why it was collected.

9. Data Security

We use reasonable administrative and technical measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices

You may contact us to request that we update or correct information you previously provided, or to ask questions about our handling of your information. Where applicable law grants additional privacy rights, we will process qualifying requests as required by law after reasonably verifying the request.

You may also unsubscribe from promotional email communications using the unsubscribe method included in those emails, or ask us to stop non-essential marketing communications.

11. Children's Privacy

Our website and plumbing services are intended for adults seeking home or business services and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we may update the effective date shown at the top of this page. Your continued use of the website after an update is subject to the revised policy.

This policy is intended to describe Plumber 24 Fort Worth's general privacy practices. If your actual data practices differ from anything described above, update this page so it accurately reflects how your business collects, uses, and shares personal information.